coronavirus pandemic.According to the consumer group Which?, Viagogo’s terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or festivals are postponed until a later date.Despite festivals openly offering refunds to fans after their 2020 editions were cancelled due to the pandemic, Which?
says Viagogo is considering this a postponement rather than cancellation, not offering fans a refund, but instead suggesting they try to sell the tickets on via Viagogo’s website, which would see the company gain a 25% commission.The publication also spoke to a number of consumers who are finding it impossible to get a refund for festival.