COVID-19 told them a local hospital would not accept their loved ones who were sick with the disease.The hospital, Lakeridge Health, said it would never refuse patients who need medical care, and the province said it has never suggested to long-term care homes that hospitals are to be avoided.The home, Orchard Villa, said it routinely sent sick patients to the local hospital during the pandemic.But two people whose family members contracted COVID-19 at Orchard Villa allege they hit resistance when they tried to get their loved ones the care they needed.