legislation which will allow the Department for Work and Pensions (DWP) to invite health benefit claimants to participate in assessments by video call.
From Thursday, March 25, video calls will be an option for DWP health professionals when interviewing and assessing the needs of people making claims for Personal Independence Payment (PIP), Universal Credit and Employment Support Allowance (ESA).
Face-to-face consultations have been suspended since March, 2020 due to the coronavirus pandemic and subsequent lockdown restrictions - these will continue to be replaced by telephone and paper-based assessments "until further notice", said the DWP.