Canadian telecom companies say demand for their services has surged during the COVID-19 pandemic and will change business once the lockdown ends.
Rogers Communications Inc. told a House of Commons committee that home internet usage is up more than 50 per cent, voice call usage on its wireless network is up 40 per cent, and 1-800 toll-free calls are up more than 300 per cent.
The Toronto-based company said its customers are making more than 50 million wireless voice calls per day while use of toll-free lines has augmented to access federal support programs.
Dean Prevost, president of Rogers for Business, said its technicians “are frontline heroes.” He said they’ve supported health-care providers by deploying temporary cell sites on wheels,