NEW DELHI : Insurance sector regulator Irdai has asked all insurers to be more transparent in their health insurance claim settlement process and appraise the policyholders of reasons in case of denial of claims filed.It essential that all insurers establish procedures to let policyholders get clear and transparent communication at various stages of claim process, Irdai said in a circular."All the insurers shall ensure putting in place systems to enable policyholders track the status of cashless requests/claims filed with the insurer/TPA through the website/portal/app or any other authorised electronic means on an ongoing basis."The status shall cover from the time of receipt of a request to the time of disposal of the claim along with the.