San Francisco: Microsoft's physical stores are closed worldwide but nearly 2,000 retail employees have virtually trained 65,000 people in government, health care, education and finance on using remote meeting platform Microsoft Teams in the past month.
With many organizations forced to work remotely during the pandemic, the need for virtual training and support has been greater than ever.
Microsoft Store employees have transitioned to serving customers remotely as part of the company's Emergency Remote Operations plan. "Nearly 80 per cent chose to work from home in a new Emergency Remote Operations model covering five areas: serving small and medium-sized businesses and education customers; training enterprise customers; selling Surface,