coronavirus pandemic.“A lot of consumers are very frustrated. Every day, I speak to a lot of them who tell me they have a hard time getting their money back,” said Élise Thériault, a lawyer with Options Consommateurs.The consumer advocacy group, which is based in Quebec, has been busy helping consumers during the health crisis.
For everything from cancelled concerts to trips to sports programs, they’re hearing that refunds are hard to come by.In some cases, customers are given different options, including refunds.
The Centaur Theatre play Mob was in the middle of its run when the COVID-19 pandemic saw the stage go dark, and the play was cancelled.“It was particularly heartbreaking for a number of reasons,” said Eda Holmes, artistic director.