For more than six decades, Disney’s cast member training has had -- at its core --- “The Four Keys” of Disney’s success: Safety, Courtesy, Show, and Efficiency.
In September of 2020, Disney added a Fifth Key: Inclusion, as the company admitted it can do better at making its theme parks, attractions, and resorts more diverse and more welcoming.
One of the key people leading this company-wide mandate is Carmen Smith, recently promoted to Vice President of of Creative Development and Inclusion Strategies at Walt Disney Imagineering, Disney’s in-house design team.
In June 2020, in her former role as Vice President of Global Strategies, Smith was one of those announcing Brer Rabbit and pals will soon be moving out of “Splash Mountain” at