COVID-19, it can be often be challenging to get the most current and accurate information, and in Toronto the local ombudsman says there have been “several” instances where City staff have struggled to keep up.“I do commend the City staff for the hard work that they’ve done and continue to do in these difficult circumstances, but I encourage the City to do everything it can to keep working on looking at its communications, improving its communications and try everything it can think of to reach every person in the city,” Susan Opler told Global News Friday afternoon.Opler, who is leaving her post after serving as Toronto’s ombudsman, said in her final annual report that for as long as the office has been in existence, issues with poor.