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Physiotherapists are turning to virtual visits — but insurance can be a pain in the neck

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globalnews.ca

For Patricia, a Toronto woman living with endometriosis, pelvic physiotherapy is a critical tool for her painful chronic condition.

Global News has chosen to use a pseudonym to protect her privacy. Unfortunately, Patricia’s clinic is now closed due to concerns over the coronavirus outbreak.

Her physiotherapist is offering virtual sessions, but her insurance provider refuses to cover the cost. “Physio helps me come back into a relationship with an area of my body from which I’ve disassociated because of long-term chronic pain,” Patricia told Global News.

Endometriosis is when cells that normally make up the lining of the uterus are found elsewhere in the abdomen, usually in the pelvic region.

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