An Alberta woman said online retail giant Amazon Canada made her feel like a criminal after she sent back a defective product earlier this year.
Okotoks resident Rachel Turnbull contacted Global News after Amazon refused to honour a refund for a sound system she said sounded “off.” “The speech didn’t match the sound,” she said. “There was something wrong with it.” Turnbull said she returned the item by following all of the retailer’s policies and procedures, but two weeks later, she received an email with a surprising response. “They essentially told me that the item that I had shipped back was not the item that they had shipped me,” she said. “They had verified this by the serial number. “I was shocked at that.
The item I had sent back was the one that I had received.” Read more: Amazon ‘brushing’ scam arrives on Calgary doorsteps Turnbull said she asked for proof, which Amazon said it had.
But it still refused to budge, adding that information was confidential. To add insult to injury, the company also told her the item she had sent back had been “discarded.” “So now you’re telling me that you’re taking an item that doesn’t belong to you?” she questioned. “That is wrong, and you’ve just tossed it? “So, there is no item and they have about $800 of our money.” Turnbull also questioned the chain of events starting from when she purchased the item to when Amazon received it back.