Rogers Communications has apologized for a serious network outage that disrupted service for more than 10 million Canadians.
The “network system failure” was caused by a maintenance upgrade, he says.In an interview with Global News, Tony Staffieri said there was “a maintenance upgrade in our core network, and that caused our routers to malfunction.”As a result, some “routers erroneously flooded the network with traffic.” Rogers says wireless services restored for ‘vast majority’ as mass outage drags on Staffieri said the corporation has come to the conclusion that this series of events caused the serious network outage after deploying “hundreds and thousands” of people to work on the problem, including some from “around the world.”He confirmed the outage hit more than 10 million customers.The outage, which persisted throughout most of Friday, impacted cellular and internet services across Canada, bringing major sectors from banking to government services to a halt.Rogers did not acknowledge the issue until just before 9 a.m.
ET on Friday morning, leaving users in the dark for hours. Rogers outage sheds light on need for competition in Canada’s telecom sector: expert Almost a full day later, at 7 a.m.