Rogers says it will be compensating customers with the equivalent of five days of service in response to last week’s major outage, calling it a “first step” in restoring trust with Canadians.
A spokesperson told Global News Tuesday that the company will “continue to work around the clock to restore Canadians’ confidence in us” after Friday’s outage, which affected wireless service, internet connectivity, phone lines and important infrastructure such as the Interac payment network for nearly the entire day.
The five-day credit was first reported by the Toronto Star. Read more: Rogers outage — What we know so far about refunds for Friday’s service disruption Rogers CEO Tony Staffieri told Global News in an interview Monday that the credit will be automatically applied to customer accounts.
The compensation should appear automatically on the next month’s bill, though he said some might be processed the following month.