COVID-19.But for Ajax, Ont.-based Sidor, there seemed to be a big silver lining. While their longed-for trip to San Jose del Cabo, Mexico was off, their airline, Sunwing, would provide a full cash refund, the couple were told.“This is wonderful,” Sidor remembers he and his wife telling each other. “That was easy.”But nearly four months and countless emails and phone calls later, the couple are still trying to recoup the full cost of a $4,730 trip that never was.
COVID-19 refunds — what to know about credit card chargebacks Sunwing now says it has no obligation to provide a full refund, even though its pre-pandemic policy was to offer customers a choice between a 12-month voucher and a cash reimbursement.And while one of the couple’s two.