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Unemployment call center contracted by Florida answered 8.3% of calls, records show

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The first private call center contracted by the state of Florida in the wake of the COVID-19 pandemic to handle unemployment assistance inquiries answered just 8.3% of the calls it received in June, records show.Faneuil Inc., a Virginia-based company with offices in Orlando, was hired by Florida’s Department of Economic Opportunity on March 29 to receive and process overflow calls from the agency’s existing call centers.Statistical reports produced by Faneuil indicate that the company answered nearly 93,000 of the 1.1 million phone calls offered to it by DEO in June.Nearly 29% of the calls were abandoned when the caller hung up, records show.According to the reports, more than 63% of the calls were “blocked”, meaning the caller received a.

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Steve Bell - Trucker convoy: Kids in 25% of vehicles could ‘complicate’ response, cops say - globalnews.ca - city Ottawa
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Trucker convoy: Kids in 25% of vehicles could ‘complicate’ response, cops say
Freedom Convoy” trucks and say their presence “complicates” efforts to end the demonstration.More than 100 of the trucks remaining as part of the nearly two-week-long protest in downtown Ottawa are estimated to have kids living in them, OPS Deputy Chief Steve Bell told media in a briefing Tuesday afternoon.“Almost 25 per cent of the 418 trucks have children living in them — children who could be at risk during a police operation,” Bell said.“There’s a multitude of concerns” he said, citing effects from carbon monoxide, diesel fumes, cold, noise and a lack of access to sanitation on kids. Trucker convoy — Here’s what the 10-day injunction against horns includes Ottawa police have tapped the Children’s Aid Society (CAS) for advice on how to proceed with enforcement operations in the downtown core.They’re not seeking to take the kids out of the trucks or away from their parents at this stage, Bell said, but will follow the recommendations of CAS.“We’re not at the stage of looking to do any sort of enforcement activity around that,” he said.“We just think it’s an important factor that complicates and makes this an even more challenging operation.”To date, police and bylaw officers have issued more than 1,300 tickets for traffic violations, made 23 arrests and have 85 active criminal investigations related to the protest, which began as a response to vaccination mandates but has expanded to include a wide umbrella of anti-government sentiment.OPS are also liaising with U.S.
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