The first private call center contracted by the state of Florida in the wake of the COVID-19 pandemic to handle unemployment assistance inquiries answered just 8.3% of the calls it received in June, records show.Faneuil Inc., a Virginia-based company with offices in Orlando, was hired by Florida’s Department of Economic Opportunity on March 29 to receive and process overflow calls from the agency’s existing call centers.Statistical reports produced by Faneuil indicate that the company answered nearly 93,000 of the 1.1 million phone calls offered to it by DEO in June.Nearly 29% of the calls were abandoned when the caller hung up, records show.According to the reports, more than 63% of the calls were “blocked”, meaning the caller received a.