Air Canada customer is sharing her travel nightmare with the airline after she says she was charged twice for a round trip.“They don’t even have the heart to listen to me,” said Cristhel Fernandez. “I don’t have the extra money to pay that off.”Back in May, the Surrey resident booked two round-trip flights to the Philippines for her and her husband.

Fernandez was also planning on traveling with the couple’s dog, Maki.The flights were scheduled for December departing Vancouver via Seoul, Korea to the Philippines and returning to Vancouver via Hong Kong.

Once those tickets were booked at a cost of over $5,000, Fernandez says she followed protocol and contacted Air Canada to make arrangements for her dog to fly in the cabin.However, Fernandez says she was told her dog couldn’t fly in the cabin on the return connecting flight. “The one going back home to Vancouver via Hong Kong that is actually an airline that doesn’t fly your dog,” said Fernandez.Fernandez says an Air Canada agent told her to go back to her online booking and make the modification to the returning portion of her trip.

She says she made the change within four hours of her original booking.However, the next day while shopping for groceries, Fernandez says her credit card declined.

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