Retail stores in Alberta are now considering changes to return policies in an effort to help stop the spread of COVID-19 — but some consumers aren’t thrilled with the idea.
Kim Nixon has a number of items she bought at Lowe’s in mid-April that she hasn’t been able to return. Like some other retailers, Lowe’s suspended its return policy in April due to COVID-19.
When Nixon saw on the Lowe’s website that returns would be accepted again as of May 19, her husband headed to the store right away.
But when he went to the Crowfoot location, he was told he wouldn’t be able to return the items on Tuesday. “We are starting to get to a point where stores need to make a way to return these things,” said Nixon.