How are new technologies like AI and blockchain going to disrupt the insurance industry?Amid the pandemic, agents and other distribution teams have been upskilling and adopting digital methods of marketing, sales and service.
While in the insurance industry, technology and digitisation have always existed, but with advances such as Artificial Intelligence (AI), Machine Learning (MI) and Blockchain technology, there is potential to disrupt customer on-boarding and servicing.The pandemic has also reiterated the importance of businesses have to be future-ready to enable a transformative customer experience.
These constructive steps towards modification will promote uniformity, keeping special focus on customers. The new technologies will help.