After a roughly seven-week hiatus from serving coffee, Vancouver’s Pallet Coffee Roasters over the next week will reopen five of its cafes in an uncertain environment.
The Vancouver coffee chain is one of many eateries planning to resume service as governments ease restrictions put in place to fight the COVID-19 pandemic.
Among the details to be worked out: boosting staffing, new health protocols and how to manage customer behaviour. “There’s no guidebook for this kind of thing,” said Alyssa Rugg, operations manager at Pallet.
The company is making decisions using a combination of public health advice, results from other businesses that have resumed and sometimes just going with its gut.