hereMeanwhile, Mr Hancock will make a speech later in which he will set out what the government is calling the NHS People Plan - which includes suggestions staff could use messaging services such as WhatsApp so patients can have quick and easy access to information.Flexible working, more regular staff morale surveys and a requirement for NHS trusts and clinical commissioning groups to publish progress reports on black and ethnic minority representation within the workforce are also among the plans.Niall Dickson, chief executive of the NHS Confederation, said that the combination of a spike of cases with “exhausted staff” while the NHS tries to rebuild services could prove “challenging”.He told the All-Party Parliamentary Group (APPG) on.