‘Feels Like Economy’“There’s nobody to help you with your bag, you’re not escorted to your seat, and there’s definitely no pre-flight champagne," said Sandra Lim, who flew business class to Singapore from Los Angeles with Singapore Air late last month. “It feels like it’s reverted back to economy class."Crew wore face masks and eye shields, and avoided contact and shared touch points where possible, Lim said.
While passengers could ask for a drink, they weren’t freely offered, and there were no menus. Meals came with everything on one tray, just like in economy, rather than in separate courses.“When you strip away the food and service, it’s just a mode of transport to get from point A to B," said Lim, a 38-year-old food and beverage.