Bhargav Dasgupta, MD and CEO of ICICI Lombard General Insurance Company, has been steering the company to make it more agile.
Thanks to the lockdown, the process has fastened. The management discovered that technology could make the insurer nimble. "We can handle large format interactions in real-time with many people across different locations.
It is far superior to the usual way of working. It's powerful, and flattens the organisation," said Dasgupta. Dasgupta, for example, thought conducting a virtual Board meeting would be challenging.
But the insurers managed to conduct on smoothly. With this learning from the lockdown, ICICI Lombard is opening its branches slowly and in a calibrated manner, still relying more on technology to get