Maruti Suzuki India Ltd (MSIL), India's largest passenger vehicle maker, has decided to put in place standard operating procedures for executives working at the company’s dealerships to ensure safety of customers and sales staff.
The New Delhi-based firm is gearing up to open its showrooms in some parts of the country after getting approval from local authorities. “The new covid-19 SoP (statement of purpose), designed by the team of experts at Maruti Suzuki encapsulates all the facets of customer interactions.
From the time a customer walks into the showroom, till the final delivery of the vehicle--all processes have been scientifically studied.