NEW DELHI : With just hours to go for the first special train to depart from the Sabarmati station in Gujarat on May 12, an MHA order asking the Railways to gather passenger details, including destination addresses for contact-tracing, left officials at the Ahmedabad division scrambling for risk-free solutions.
The only option was to get the onboard ticket checking staff to do it, which carried the potential risk of railway personnel contracting the coronavirus.
While the IRCTC was tasked to add a form making it mandatory for passengers to submit their destination addresses while booking their tickets online for the 15 pairs of special trains that began operations on May 12, it did so only from May 13.