National Student Loans Service Centre have been clogged since a pandemic-induced moratorium on student loan collections lifted at the end of September, the agency said, pointing to a message on its website warning about long wait times and dropped calls.
Post-secondary graduates in Edmonton struggle to pay student loans as deferred payments resume “We’re currently experiencing unprecedented call volumes and are receiving a higher than usual volume of (repayment assistance plan) applications,” said spokeswoman Isabelle Maheu.The agency said it saw 169,000 RAP applications between Oct.
1 — when loan payments resumed — and late November. Of those, 30,600 had yet to be processed.The plan protects borrowers from having to repay their Canada.