link!Medical director Dr Jim Ward also said there have been “unhelpful and unsatisfactory” delays for some patients waiting for ambulances, explaining there had been knock-on effects from changes at hospitals.He said: “Often things go exceptionally well, particularly for our most critically ill patients who we have to pre-alert and go straight to resuscitation.“Generally, our experience of that has been very positive.“However, the reality of working within the COVID-19 restrictions have huge pressures on the front door of hospitals in terms of the changes to the way in which patients are processed and queued.“That has resulted on occasion - and particularly in the more recent wave - in hospitals experiencing delays being able to process our.