state Florida city Tallahassee, state Florida pandemic Department state Florida city Tallahassee, state Florida

State contractor answered 41% of unemployment phone calls, records show

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TALLAHASSEE, Fla. – A company hired by the state to handle phone calls from jobless Floridians seeking unemployment benefits answered less than half the calls it received over a two-month period, records obtained by News 6 show.Titan Technologies, based in Fort Walton Beach, is one of three call center providers contracted by Florida's Department of Economic Opportunity to answer overflow calls the agency receives from people having trouble obtaining unemployment assistance or need help resetting PINs.Titan Technologies handled 41% of the 3.9 million phone calls DEO transferred to the company's agents between April 6 and June 8, state records show.About half of the calls DEO routed to Titan Technologies were "blocked", indicating the caller.

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