‘Even after the crisis blows over, customers are going to take time to recover and come back to their routines’ Earlier this month, global coffee retailer Starbucks announced the Starbucks Global Partner Emergency Relief Program as part of its $10-million commitment to support its employees around the world who have been impacted by covid-19.
In India, Starbucks has a presence through a 50:50 joint venture with Tata Global Beverages, and operates 185 stores. In an interview, the CEO Navin Gurnaney speaks about the crisis and how it is going to change the world.
Edited excerpts: How has your sector been affected by the nationwide lockdown? These are unprecedented times for all businesses and individuals.