WSJ: Once you understood how serious coronavirus was, how did you think about what might change?Ms.
Reid: We started with hospitals and nursing homes. We donated tens of thousands of Echo devices that allowed hospital staff to communicate with their patients who were in isolation without having to use personal protective equipment each time.We built a bunch of new Alexa routines for working from home and staying at home.
They’re things like reminding you to get up and stretch. Or go eat. Or maybe it’s time to stop working. It’s like a prepackaged routine.Third-party developers started building skills to help with their situations.