NEW DELHI: Over the past week, a viral message on WhatsApp has been creating panic amongst users about the possibility of the novel coronavirus being aerosolized.
The message consists of a legitimate news link, but has been grossly misread by people thanks to the lack of scientific understanding and facts.
Despite efforts, misinformation about the virus has spread rapidly on various platforms. And while people can try to battle them one message at a time, automated systems can at the very least equalise the possibility of gaining dependable information through such platforms.
Enter chatbots. The world’s largest instant messenger tied up with the World Health Organisation (WHO) to make a chatbot service that answers users’ questions on