Take a closer look at survey findings: Buying Insurance: Majority of respondents (65.5%) expressed discomfort in purchasing health/term insurance through a website or mobile app without dealing with an agent or a representative.
Wherein 29.1% of respondents seemed absolutely comfortable in buying insurance through a website or mobile app. Filing Claims: The largest portion of respondents expressed that they won’t be comfortable filing health or term insurance claim on a website or mobile app without an agent.
Almost 67.3% of participants declined proceeding without a representative, 21.8% of participants agreed to be congenial with the complete digital transaction and 10.9% people seemed disorientated with their choice, as per the survey.
While insurance companies are exploring new techniques and technologies to provide a seamless claim experience to the customers, policyholders are wary of the review of claims via artificial intelligence (AI) from start to end.