Service providers, thus, have a heroic role to play in this crisis Fully functional communication lines are crucial to ensure the success of any public emergency measure, and the Telecom Regulatory Authority of India’s latest directive seems reflective of that.
The regulator has asked operators to extend the validity period of prepaid plans and provide their users uninterrupted services during the 21-day lockdown currently underway.
At a time like this, no one should get cut off. Effective communication is vital. Many migrant workers seen leaving big cities seem misled about various aspects of the pandemic and what’s best for them.