Salvatore Raimo's lived-in face suddenly cracks into a brilliant smile, exposing yellowing crooked teeth that hint at a life that has gone wrong.
I'm sitting in the reception of Innside hotel, in city centre Manchester, where rooms can cost up to £245 per night and visitors, in normal circumstances, can enjoy a gym, a spa, a restaurant and fantastic views of town.
But the hotel, like so many businesses, is closed to paying customers. For now, the only occupants are about 40 homeless people who have been plucked from the streets or hostels around the city to save them from the coronavirus pandemic.
They get three meals a day here and access to council services to address drug and alcohol problems. Salvatore, 37, a chef from Naples, has been