The UK's biggest travel firms and airlines are breaking the law by delaying refunds for trips cancelled due to the coronavirus pandemic, according to a consumer group.
An investigation by Which? found that some companies are refusing to provide refunds in a breach of their legal obligations, while others are providing vouchers or credit notes 'which may prove to be worthless' if holiday firms collapse.
It cited industry estimates that up to £7 billion in payments made by UK customers are affected. Which? said it found that none of the country's 10 biggest holiday companies, including Tui and Jet2, are offering full refunds within the legal time frame, and some are refusing to provide refunds altogether.