HOUSTON – Click2Houston is reporting Verizon is recalling 2.5 million Ellipsis Jetpack mobile hotspots because the lithium-ion battery in the hotspots can overheat posing fire and burn hazards.
The company has received 15 reports of the devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.
Many students received these hotspots for virtual learning. If your child got one from school, contact the school for instructions on how to receive a free replacement device and return the recalled Ellipsis Jetpacks.
In the meantime, Verizon says you should unplug it and store it in on a hard top surface with adequate ventilation. If you must use it for internet access until you get a