Air Canada has more customer complaints about refunds to the U.S. Department of Transportation than any non-U.S. airline.The department says Air Canada received 969 refund complaints out of 7,568 in April, or 13 per cent, outpacing more than 80 carriers in the category.The Montreal-based airline ranked third for refund complaints of any carrier, after United Airlines and American Airlines.
Air Canada offers refunds to some passengers with cancelled flights Air Canada and other Canadian airlines have refused to reimburse most customers whose flights were cancelled due to the COVID-19 pandemic.The U.S., like the European Union, requires airlines to refund passengers.