COVID-19 pandemic hit in March, the trip was off.A month later, Ron was unexpectedly admitted to hospital and died soon after from a non-COVID-related illness.“The trip was for April 17 and he got sick and was in the hospital on April 14, and he passed away just eight days later,” Jansen said.Devastated, she asked her travel agent to request a full refund from WestJet on her behalf.
Instead, she was told to contact her insurance provider through Scotiabank. Airline passengers voice frustrations after WestJet cuts services, refunds with vouchers She filed a claim, but was denied in September.
Her insurer later sent her a letter, saying she’d only be reimbursed for expenses that are not refundable in any matter, and that “the information.