Travellers and travel agents alike are increasingly frustrated with refund policies and customer service at Canadian airlines amid the COVID-19 pandemic.
A petition calling on Ottawa to refuse bailouts to any airline that does not refund customers for cancelled flights now has roughly 3,000 signatures.
Toronto resident Bob Scott launched the petition last week. He notes that Canadian carriers are offering customers flights rebookings or travel vouchers — but not refunds — amounting to hundreds of millions of dollars in effective loans to airlines from passengers. [ Sign up for our Health IQ newsletter for the latest coronavirus updates ] Barbara Broomel, a New York-based travel agent who works with Canadian clients, says Air Canada has been