GATINEAU, Que. — The Canadian Transportation Agency is backing away from an earlier statement on flight vouchers, saying its initial position on airlines’ right to issue travel credits instead of a refund for cancelled trips is “not a binding decision.” The latest statement could open the door to more refunds from carriers which have cited the agency’s stance in denying passenger requests to retrieve cash for services not rendered.
Late last month, the regulator said current rules do not oblige airlines to refund passengers for flights cancelled due to the COVID-19 pandemic.
A Tuesday post from the agency reiterates that position, but also stresses customers’ right to demand a refund based on the contract between passenger and carrier.