MUMBAI : Over a month after JioMart went live on WhatsApp, a shortage of delivery personnel at local kiranas in the Mumbai suburbs of Thane, Navi Mumbai and Kalyan has stalled the ambitious pilot run of Reliance Industries Ltd’s online grocery business to connect millions of small provision stores to customers across India.Confirming the development, owners of several kirana stores, which were roped in by JioMart for the project, said the services have been suspended as they were unable to deliver orders. “JioMart told us the orders will be stopped for a few weeks.
Therefore, we have stopped taking orders," said the owner of a supermarket in Mumbai’s Kharghar, which is part of the pilot.