PHILADELPHIA - Starbucks is closing 16 stores around the country because of repeated safety issues, including drug use and other disruptive behaviors that threaten staff.The coffee giant is closing six stores in its hometown of Seattle, six in Los Angeles, two in Portland, Oregon and one each in Philadelphia and Washington.
Starbucks said employees at those stores will be given the opportunity to transfer to other stores.Starbucks said Tuesday the closures are part of a larger effort to respond to staff concerns and make sure stores are safe and welcoming.
In a letter to employees, Starbucks’ senior vice presidents of operations Debbie Stroud and Denise Nelson said the company’s stores aren’t immune from problems like rising drug use and a growing mental health crisis."We know these challenges can, at times, play out within our stores too.
We read every incident report you file — it’s a lot," Stroud and Nelson wrote.But the company also faced criticism from some workers who said they weren’t consulted or given any options besides closure."We think it is not fair that we were not allowed to be a part of this decision about our working conditions, nor for Starbucks to claim they could not provide a safe experience for our workplace," said Mari Cosgrove, an employee at one of the Seattle stores that is closing.The closures took on heightened significance because of an ongoing unionization effort at Starbucks’ U.S.