TUI has apologised to hundreds of thousands of customers for their holiday refund fiasco. Furious customer already disappointed that their holidays have been cancelled due to the coronavirus then found themselves battling to get their cash back.
Managing Director Andrew Flintham has now sent an email to customers saying "sorry" for the way the UK's biggest tour operator had dealt with the situation.
The company told customers they had to wait until they received a credit note - which for some took weeks - before they could cash it in for their full refund.
Mr Flintham admitted that the situation has been a "learning curve" and that his company "didn’t always get it right". He added: "I’d like to apologise for the frustration you may have