A B.C. woman says she was shocked when Airbnb charged her a service fee despite the fact her host waived the cancellation policy and offered a full refund due to the global pandemic. “People are helping people out doing the right thing.
It just doesn’t feel like the right thing. It feels pretty unkind,” said Linda Murray. For the past 25 years, the Murray and her husband have owned a small kiosk at Vancouver’s Canada Place selling binoculars to cruise ship passengers.
Since the coronavirus outbreak, the couple has had no income, forcing them to put their travel plans on hold for the foreseeable future. “I really don’t know what the future holds for our business so it’s a real blow to be charged that amount of money,” said Murray.