COVID-19 pandemic left travellers out of pocket.Scott Streiner, who heads the Canadian Transportation Agency, says officials should rethink whether airlines have an obligation to refund passengers when flights are cancelled for reasons beyond the carrier’s control — such as a global virus outbreak.
What to know about credit card chargebacks A new passenger rights charter, which fully came into effect on Dec. 15, requires airlines to ensure that customers can complete their itineraries, but does not demand reimbursement.Most Canadian airlines have offered credit for cancelled flights that is valid for at least two years, but have held on to the airfares amid a collapse of the travel industry. ‘People are livid’ — Advocates call on feds to.