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Cancelled or postponed? Fans rage over Ticketmaster refund policy amid COVID-19

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globalnews.ca

Fans are shining a spotlight on Ticketmaster over what they say are unfair policies preventing them from being refunded for shows postponed over the coronavirus pandemic.

When the novel coronavirus fanned out across North America, large-scale events fell victim to physical-distancing measures intended to curb the spread.

Everything from professional sporting events to theatre performances and stadium world tours has been cancelled, postponed or delayed — many with no known reschedule date.

At first, according to dozens of fans online, Ticketmaster said ticketholders could receive refunds if their event was “postponed, rescheduled or cancelled.” But fans allege the ticketing company, run by Live Nation Entertainment, has since altered the

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