hospital covid-19 pandemic crisis

Opinion | It isn’t just business tools that will shift but our mindsets too

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Entire business models may need to be reworked as customer behaviour shifts in response to covid One positive side-effect of the covid-19 pandemic has been the emergence of black humour, reflecting the unique human ability and survival instinct of laughing in dark times.

A cartoon frequently forwarded to me depicts a multiple choice question: “What led to the digital transformation in your company?

A. The CEO B. The CTO C. The CDO D. COVID19". The answer tick-marked is D, of course. Digital transformation is one of those things that every chief executive officer (CEO) wants to carry out, but never gets around to doing in earnest.

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