Ryanair has been forced to apologise after telling customers seeking a cash refund using the chargeback scheme that it could result in them being blacklisted by the airline in the future.
Chargeback is a little-known card-protection scheme which gives consumers a chance of getting their money back from their bank or building society if they bought faulty goods or paid for a service which wasn't provided - including flights and holidays.MoneySavingExpert.com spoke to 10 passengers who have been told by Ryanair they could be banned for using the scheme.
Staff at the budget airline told customers the chargeback scheme is "a fraudulent activity", but after an investigation by Martin Lewis’ money-saving website showed Ryanair evidence that it’s