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Consumers, lawmakers rip airlines for withholding refunds

city Las Vegas state Nevada state Ohio pandemic Government Department travelers
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When her Las Vegas hotel shut down and returned her money, and both Nevada and her home state of Ohio issued stay-home orders, Helen Moon canceled the flight that she and her husband had booked on Frontier Airlines and asked for a cash refund.

No dice. Frontier offered only a travel credit instead of the refund because Moon – and not the airline — canceled the $970 reservation. “We were following the government restrictions, they said shelter in place, and we had nowhere to sleep,” Moon says. “Why would you fly somewhere if you had no accommodations?” There are thousands of other airline customers just like Moon who canceled bookings because of the coronavirus epidemic and can’t get their money back.

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United States
United States
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Deaths: 750 423
Recovered: 0
India
India
Cases: 34 321 025
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Brazil
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Deaths: 608 235
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Deaths: 141 607
Recovered: 0
Russia
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Deaths: 237 619
Recovered: 0
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