When its members speak, Liberty HealthShare listens. Prayer requests, member surveys, and direct feedback drive program development at Liberty HealthShare, where Chief Executive Officer Dorsey Morrow leads a healthcare-sharing ministry focused on giving members control over their medical costs while maintaining a collaborative spirit.
The organization’s dental program emerged directly from member suggestions. “That’s actually one of the things that I really enjoy hearing from our members is, ‘Hey, have you thought about doing this?’” Morrow points out. “Every six months, we survey our members and ask them what their emerging needs are, and one of them was the dental program which we launched,” says Timothy Bryan, vice president of marketing and communications, during a recent interview.
Maintaining a solid connection with its members is a perpetual part of the Liberty HealthShare process. “You can expect from us a lot of communication,” Morrow shares. “The first year, you’re probably going to be inundated with emails and communications and videos.
And even more importantly, we want to hold your hand as you get oriented and you come into this world.” Faith-Based Foundation The roughly 165-member team at Liberty HealthShare incorporates prayer into their daily operations. “We have a list distributed internally every Friday of prayer requests from our members,” Morrow explains. “It’s one of those times during the day you just stop, you read through it, and then we pray over it.” This spiritual element attracted Morrow to his role.