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09.05 - 12:27
Ryanair tells passengers they won't get cash refunds until after coronavirus crisis
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Budget airline Ryanair says it won't be issuing cash refunds until after the coronavirus crisis is over - with passengers being told to wait months for their money back amid an income crisis.
Travellers who have had previous - or future - flights cancelled due to Covid-19 are instead being offered vouchers or an alternative flight for a later date.
However, those who exercise their rights for a full refund are being told to wait in a queue - with refunds set to be issued after the crisis eases.
The airline, which is based in Dublin, Ireland, slashed pay for some colleagues by up to 50% last month, while pilots and cabin crew have been placed on the Irish version of furlough - the Irish Temporary Wage Subsidy Scheme (TWSS).
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